Mainsail Lodging & Development hiring Director of Operations in Scrub Hill Settlement, Long Island, The Bahamas | LinkedIn (2024)

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.The Director of Operations’ essential functions are to provide leadership for all the day to day operations (Rooms Division, Food and Beverage & Engineering) in respect to standards, revenues, cost control, guest and employee satisfaction, with the aim of achieving optimum financial returns for the company/owners, whilst ensuring highest levels of employee and guest satisfaction.

• Required Knowledge, Skills and Abilities:
• Bachelor's Degree, preferably in Hotel/Restaurant Management, Business Administration, or equivalent education/experience
• Five plus years of progressive experience in luxury resort island operations
• Background of food & beverage in luxury resorts
• Hotel Executive Committee level experience
• A minimum of three years’ hotel management and rooms division experience
• Ability to supervise, train and motivate multiple levels of managers
• Good communication skills, both verbal and written
• Ability to acquire a valid driver’s license for the applicable state or country
• Ability and willingness to work flexible hours including weekends, and late nights
• Proficiency in Microsoft Windows, Excel, Power Point, Outlook and Word
• Able to work with, understand and interpret financial information, hotel operations data, forecasting proficiency and balance sheet management
• Ability to communicate with guests, staff, management and leadership team, ownership groups
• Ensure that guest satisfaction is consistently obtained and maintained
• Ability to assess/evaluate other employees’ performance in a fair and consistent manner
• Possess advanced knowledge of the principles and practices within all hotel disciplines, including experiential knowledge for management of people and complex problems
• Ability to study, analyze and interpret complex activities and/or information to improve new practices or develop new approaches
• Desire to participate as part of a team
• Ability to maintain compliance with all local laws and regulations
• Duties:
• Leadership of the operational management team to maximize efficiency and achieve the highest volume of revenue and GOP
• Responsible for HR leadership of the management team (recruitment and selection, performance management, employee development and motivation, counselling / disciplinary issues)
• Maximize revenues for all areas of the operation, through innovative marketing and promotional activities, focused customer research, creative and innovative menus and promotions, and development of new products / services/features
• Take an active role in the preparation of the Marketing Plan, Operation Plan and related Action Plans, including F&B pricing strategies
• Responsible for delivery of budgeted targets – payroll costs, F&B costs, F&B Revenues to ensure margins and cost reduction targets are achieved
• To ensure that standards of service are maintained across the entire operation, through the use of the Marriott Standards Manual, Training Profiles, Standards and Procedures and a commitment to both on and off the job training
• Conduct regular training sessions with Managers to further develop both their technical and management skills
• To work closely with all operational Managers to ensure the Hotel is in full compliance with licensing regulations, Health and Safety at Work Act, Food Hygiene regulations and other Marriott policy and procedures
• To coordinate all operation areas to ensure that there are ‘economies of scale’ in relation to staff recruitment, beverage purchasing, china and glassware selection, staff uniforms, promotional activities
• Work closely with the Chief Steward to maintain accurate china, glass, and silver stocks, ensuring that regular stock-takes and stock loss analyses are conducted, and a procedure for reduction of loses implemented
• Ensure that the operational departments work effectively as one team to provide a seamless service across the operation. Institute a clear communication strategy within the hotel and supporting teams to ensure effective sharing and updating of information throughout the property, including a structured and active meetings and briefings process
• Together with the department heads, take a leading role in positively representing the company with guests, reinforcing a customer focused approach to hotel operations at all times
• Working closely with Island Operations Manager and Chief Engineer, ensure that building and plants are maintained to company and legal standards – prepare Capital Plan including all necessary investments to guarantee short- and long-term standards with a special emphasis on guest experience and the hotels positioning in the market environment
• Establish positive contacts within the Resort and Mainsail’s internal organization to ensure the best use of the company’s skills, services, and professional knowledge

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.